Privacy Policy

Thank you for shopping at Minidiecast!

Return and Refund Policy (Refund Policy)

Changes

Minidiecast SpA. does not provide a satisfaction guarantee. Therefore, it will not refund or exchange the money for another product if it does not meet the customer's expectations, be it use, proportion, or quality.

For this reason, the legal guarantee will only be used if the product presents a manufacturing fault or is unsuitable for its intended use, among other situations mentioned in the Consumer Law.

We only replace items if they are defective or damaged by the factory. If you need to change it for the same thing, email us at minidiecastchile@gmail.com to coordinate the return and new shipment.

Late or missing refunds

If you haven't received a refund, recheck your bank account. Then contact your credit card company. It may take some time before your refund is officially posted.

If you have done all this and still have not received your refund, contact us at minidiecastchile@gmail.com.

Shipment

Please do not return the product to the manufacturer. You must previously coordinate with us the shipping method. Write to the following email minidiecastchile@gmail.com

You will be responsible for paying your shipping costs to return your item.

Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you depends on where you live.

Please note that we cannot guarantee to receive your returned item.